Why is it that my new international clinic, who boast about having international patients, don't look at the time difference when call?
The first time a few weeks ago they called me at 2am, my time to make a time for the telephone consult.
Then last night, or should I say this morning, they called at 4am to get my credit card details. I asked if they could call me back in 2.5 hours but no it was to important to get the details. I told them I had already provided my credit details via a credit card authority. Then they wanted to know who I emailed it to and when. Its 4am people! After I told them, I forgot about finding out how much it was going to cost for the transportation of the donor embryos! So just thought I would check my credit card authorisation when I got up at 6.30am. When I checked my account there was nothing gone through so I had to call them instead but I waited until a more suitable time to call. For something so urgent that it couldn't wait a few hours, it turns out they hadn't even run the charges yet. And the lady I spoke to when I called know all about the credit card authorisation form I sent as she had it and had already given it to the 4am caller BEFORE she called me.
I can only hope that the doctor is much better at inserting the catheter tube than the credit department with there international time zones.
3 comments:
I wouldn't have even known they had called until I woke up the next day to a missed call.
Next time they call, tell them to mark your chart with a big red marker that says you don't live in the US and to be considerate of time zones before calling so early in the blessed A.M.!
Oh wow. How frustrating!! I hope things get better and they don't continue to call in the middle of the night!
Cripes that is a bit rich!! I would let them know (in US times) what the best time it is to call - I use the meeting planner on world time to work out the best times!!
Just catching up on all of your news at the moment, very exciting!!
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